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Return & Refund Policy

Return & Refund Policy

We are confident about the product and we offer you a healthy refund and return policy if you are not satisfied and you feel our product is not working for you. All you need to do is return the other unopened box along with the details of the purchase.

 

Returns Instructions:

Please follow the following instructions for us to process your return seamlessly.

  1. Please ensure you inform us about the return along with the reason for the return. You need to fill in the refund page here in order for us to be able to make the refund.
  2. Bacti Barrier is not responsible for any delay in delivery from your end. Ensure you use a reliable courier service to send the product back to us. Always provide us with the shipment details along with tracking information via email.
  3. Please note: the boxes need to be packed in order for you to avail of a refund service. Opened or tampered boxes are not liable for return or refund.
  4. It is essential for you to ensure the product is not damaged during courier. Damaged boxes will not be refunded or taken back.
  5. Do not forget to mention your complete billing address, name and contact number on the label while returning the product.
  6. The product has to be returned in the original box, with the label intact in order to return the product.
  7. Kindly obtain an Order Return Number by contacting us via email.
  8. You can get in touch with our customer service agents in case you need further assistance.

 

Terms of Acceptance On Return

We will only accept products that are returned unopened. Any returned product with an open seal, improper handling or damaged/torn out boxes, missing labels or instructions will not be accepted for returns and will be sent back to the buyer. The product needs to return to the original box.

Inflatables do not come under warranty/guarantee and can’t be returned/refunded. If you have any further queries, please get in touch with our customer care agents.

The product warranty can’t be availed when the buyer sends the products back. The cost of the shipment for returns needs to be borne by the buyer.

Products damaged during shipment or improper packaging do not qualify for refund or return in any manner.

If a product is damaged on delivery, it is important for the buyer to contact us immediately and inform the customer service agents about the damage. A detailed email with the shipment information needs to be provided. The buyer will need to ship the product back to us. The cost for the shipment needs to be borne by the buyer.

All return product shipping cost needs to be borne by the customer.

A refund can take up to 60 working days from the time of the refund approval. A customer will be informed about the refund via email.

Once an order is placed, a buyer can choose to cancel the purchase, however the customer will have to bear a 15% cut as shipment fee.

Defective products are exchanged, however customers will have to bear the shipment cost for the new product. They are also required to send in the defective products back to us in order for them to avail of an exchange.

 

We do not cancel orders which have been processed and shipped to customers. Credit card refunds will take about 14 working days and debit card refunds will take 30 working days to get processed. Also, it depends on the card issuer or bank withdrawal mechanism. 

We reserve the right to deny any customer a refund or exchange of products.

Please Note: We might have to cancel specific orders which are out of reach or difficult to ship. We reserve the right to refuse/cancel/deny any order for any reason.

We reserve the right to cancel orders due to limited quantities of products available for purchase, inaccuracies or errors in product or pricing information, and problems identified by our credit and fraud avoidance department. We will get in touch with customers who might face any of the issues mentioned above. In case the amount has been deducted from a credit card, the mentioned amount will be refunded.

We reserve the right to ask for proof of identification of the customer at the time of delivery. Failure to provide the same can lead to the cancellation of the order. In case of any gift items, the customer making the transaction online is required to provide his/her proof of identification.

Please follow the instructions below to get your refund

Call our customer care and request a return number.

Please note** – We do NOT accept any returns sent to us directly. You need an Order Return Number for the return and payment to be processed.

Please mention your full address while returning the product.

Please feel free to call us for any queries or suggestions – we love to hear from you.

Please note: Shipping and handling charges will NOT be refunded.

 

 

Frequently Asked Questions

There are many toxigenic microbes on surfaces. The surface should be cleaned to ensure the Bacti Barrier surface coating provides the best results. For normal contamination, solid surfaces should be cleaned thoroughly before treatment. Soft surfaces such as carpets and upholstery should be vacuumed or professionally cleaned. Insulation can be cleaned and treated if only superficial growth is present. Insulation that has heavy growth or is damp should be removed and replaced.

Common Surfaces: Chairs, desks, countertops, door handles, common contact surfaces, bathroom surfaces, toilets, sinks, and kitchen surfaces.
Building Materials and Components: Wooden building materials, engineered lumber, plywood, flakeboard, oriented strand board, particleboard, fibreboard, sheathing, decking or planking, wallboard, vinyl siding, plastic siding, wood siding, concrete and concrete products, cinder blocks, brick, stone, ceiling tiles, architectural metal, louvers, vents, coping
Roofing Materials: Wood shingles, composite shingles, asphalt shingles, roofing granules, tiles, membranes, underlayment, wood shakes, felt, stone, concrete, asphalt coating, synthetic coating.
Insulation Materials: Cellulose insulation, fiberglass insulation, panel insulation, rigid foam, expanded foam, moisture and wind fabric barriers.
General Use Materials: Vinyl, plastic, wood, laminate, concrete, tile, stone, wallboard, gypsum board, plaster, EIFS wall systems, fiberglass, synthetic stucco, cinder block, brick, siding, wall paper, and wall coverings, carpet, underlayment, mats.
Fabric Materials: Acetates, acrylics, cotton, fiberglass, nylon, lycra, polyester, polyethylene, polyolefin, polypropylene, rayon, spandex, vinyl, wool, orlon, silk, natural down, and blends of these fibres.
Building Materials and Components: Wooden building materials, engineered lumber, plywood, flake board, oriented strand board, particle board, fiber board, sheathing, decking or planking, wall board, vinyl siding, plastic siding, wood siding, concrete and concrete products, cinder blocks, brick, stone, ceiling tiles, architectural metal, louvers, vents, coping.
Roofing Materials: Wood shingles, composite shingles, asphalt shingles, roofing granules, tiles, membranes, underlayment, wood shakes, felt, stone, concrete, asphalt coating, synthetic coating.
Insulation Materials: Cellulose insulation, fiberglass insulation, panel insulation, rigid foam, expanded foam, moisture and wind fabric barriers.
General Use Materials: Vinyl, plastic, wood, laminate, concrete, tile, stone, wallboard, gypsum board, plaster, EIFS wall systems, fiberglass, synthetic stucco, cinder block, brick, siding, wall paper and wall coverings, carpet, underlayment, mats.
Fabric Materials: Acetates, acrylics, cotton, fiberglass, nylon, lycra, polyester, polyethylene, polyolefin, polypropylene, rayon, spandex, vinyl, wool, orlon, silk, natural down, and blends of these fibres.

The newer and older solution-dyed carpets can be treated with the Bacti Barrier Cleaning System. Rugs/carpets need to be cleaned before application with a specially formulated carpet cleaning detergent to ensure the active ingredient in the formulation bonds. Like any cleaning detergent directions specify, all carpets and upholstery should be tested for dye fastness before treatment.

Surfaces should be cleaned thoroughly, and any residue from cleaning agents must be rinsed from the surfaces to be treated. The final rinse should come off without any signs of dirt or foaming from the cleaners. We have a compatible cleaning product that also is a disinfectant. The Bacti Barrier Cleaning System provides a perfect combination of cleaner and antimicrobial.

The active ingredient in the Bacti Barrier Coating is an antimicrobial that forms a colorless, odorless, positively charged polymer, which permanently bonds to the treated surface. You could think of it as a layer of electrically charged spears. When a microorganism comes in contact with the treated surface, the quaternary amine spear punctures the cell membrane and the electrical charge shocks the cell. Since nothing is transferred to the now dead cell, the antimicrobial doesn’t lose strength and the spear is ready for the next cell to contact it. Normal cleaning of treated surfaces is necessary to prevent the build-up of dirt, dead microbes, etc., which could cover the treatment, prohibiting it from killing microorganisms.

Since the cured antimicrobial is in-volatile, insoluble, and non-leaching, the treatment should last up to 90 days. The life of the treated surface depends on several factors, not the least of which is surface preparation. If you treat a dirty or unstable surface, when the dirt comes off or the surface is disturbed, the effectiveness of the antimicrobial will decrease. Abrasive or caustic (pH 12.0) cleaners will also shorten effective life. In our experience, our home office applicators have seen effectiveness for 90 days of the substrate with normal housekeeping.

The usage of bleach should be limited to situations where better performing and safer alternatives are not available. In the presence of organic matter (the everyday contamination we deal with), bleach loses effectiveness and requires an extra pre-cleaning step. The acidic nature of bleach often requires a secondary rinse. Also, diluted bleach starts to lose its effectiveness within a few hours and should be prepared daily to maintain its efficacy.

Long-term exposure to bleach has well-documented health consequences. And if that’s not enough reason to consider switching, prolonged use of bleach rapidly degrades furnishings and equipment, unnecessarily increasing your capital expenditures. In this day and age, we have much more effective and eco-friendly alternatives.

Of particular importance to many of our clients who are exposed to bleach on a daily basis, long-term exposure to bleach has well documented health consequences. And if that’s not enough of a reason to consider switching, prolonged use of bleach rapidly degrades furnishings and equipment, unnecessarily increasing your capital expenditures. In this day and age, we have much more effective and eco-friendly alternatives.

KNOWN FOR RESULTS & DURABILITY

The nanotechnology ensures that daily sanitization is not required. The formula disinfects the surface for six months, providing you and your surrounding comprehensive safety.

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    destroys the microbes

    The long molecular chain punctures and destroys the microbes through their cell membrane. The difference in charges caused electrocution, so no mutation and resistance occurs.

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